TSBS has a sound and effective Grievance Redressal System in place to deal with the day-to-day grievances of different stakeholders from their specific perspective and redress the grievance in time. TSBS has framed three Grievance Redressal Forums with an aim to provide easy and readily accessible machinery for the prompt disposal of genuine day-to-day grievances of the aggrieved community, and to maintain a sound and congenial academic atmosphere in the institution. On the basis of a written complaint, the Grievance Redressal Forum expedites prompt action to redress the grievances by sorting out the problems punctually and judiciously. The three Grievance Redressal Forums, with sharply demarcated community segments, are:
- General Grievance Redressal Committee (G-GRC) — to address grievances and issues of the community not falling under the following two specific segments
- Women Grievance Redressal Committee (W-GRC) — to address grievances and issues related to women students and staff members only
- SC & ST Grievance Redressal Committee (S-GRC) — to address grievances and issues related to the SC & ST community only
Objective
- To introduce a fair, impartial and consistent mechanism for redressal of various issues of different aggrieved segments.
- Encouraging stakeholders to express their grievances and issues in a free and frank manner, without any fear of being victimised.
- To develop a responsive and accountable attitude among all stakeholders, maintaining a harmonious academic atmosphere and congenial work environment in the institute.
- To advise stakeholders to respect the right and dignity of one another, and not to behave in a vindictive manner towards any of them for whatsoever reason without consulting their superiors.
- To ensure that grievances are resolved promptly, impartially and with utmost confidentiality.
- To uphold the dignity of the institute by promoting cordial inter-community relationships.
- Advising stakeholders of the College to respect the right and dignity of one another.